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TERMS & CONDITIONS

SERVICE ORDER

We appreciate every order and booking, We strongly recommend placing an order 3 days before the booking date.1 day before or last minute booking will have an impact on our service availability.

CANCELLATION POLICY

  • Cancellation 30 days before arrival will be charged 50% of the total amount of booking ordered.
    Cancellation less than 7 days is Non-refundable. 
    If an order is made at the last minute, it should be fully paid in advance.  

​PRIVACY & SAFETY​

This Privacy Policy informs you how we protect your privacy. The Privacy Policy applies to our company, affiliates, and subsidiaries who will be referred to as “we”, “us” or “our” in this policy. It describes how we collect and use personal information in our business, on our websites, in electronic communications, and in the social media services used to direct you to our websites.

There may be links from our websites to other websites. However, this Privacy Policy applies only to our websites and does not apply to any third-party websites which may be linked to our websites. We do not endorse and are not responsible for linked third-party websites. Please check on those linked websites for their privacy policies, and make any inquiries with them.

 

Collecting Information for our Services

We collect your personal information to provide services to you. The types of information we collect are:

  • Information you give us: We collect information so we may contact you, assist you, provide you with information about our services, and provide services to you.

  • Automatic information: We may automatically collect certain types of information when you electronically interact with us.

  • Information from other sources: We might collect information about you from other sources, including third-party service providers, and publicly available sources.

Personal information that you provide may include the following: your name, email address, physical location, postal address, phone number, birthdate, driver’s licence, social insurance number, social security number, Internet Protocol address, banking or credit information, employment history and information, health information, and educational and training history.

PAYMENT METHODS​

- CASH UPON ARRIVAL

- BANK TRANSFER
- DIRECT DEBIT, CREDIT CARD, & PAYPAL (Available Soon)
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VALIDITY OF PRICES

  • All rates quoted or shown in our tariffs are based on current prices. GRAND DELIGHT  reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such cost increases that are outside Grand Delight’s control. Grand Delight reserves the right to alter routes, itineraries, or departure times without prior notice should this be necessary due to weather or other reasons that are beyond Grand Delight's control.

SPECIAL REQUEST

  • For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to our partner but we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability

FORCE MAJEURE

  • World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions,Please take note that Grand Delight is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.

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